Terms and Conditions

The Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use, form an Agreement regulating our relationship with regard to the use of B Products and services by you.




You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. Budanta Networks Private Limited may add to or change or update these Terms of Use, from time to time entirely at its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of a Website/App after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.



"Agreement" means the Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use including other T&C at other portals of Budanta Networks Private Limited. It will also include references to this Agreement as and when amended, 

Notated, supplemented, varied or replaced.
 Website/App means the Budanta Networks Private Limited platform owned and operated by Budanta Networks Private Limited.
 User/You means and includes any Customer / Users / You (the person or any legal entity) who uses the services offered by Budanta Networks Private Limited through its Portal.


The Agreement between you and Budanta Networks Private Limited is subject to the following terms and conditions:

  1. Registration: Registration of the User on the Website/App is Mandatory. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user ID and Password for any purpose whatsoever regardless of any authorization from such party.
  2. The User agrees to use the services provided by Budanta Networks Private Limited, its affiliates, consultants and contracted companies, for lawful purposes only.
  3. The User agrees to provide authentic and true information. Budanta Networks Private Limited reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), Budanta Networks Private Limited has the right in its sole discretion to reject the registration and debar the User from using its services without prior intimation whatsoever.
  4. The User agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form on the Website/App; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any

Terms of Use:

  • General
    2. For the purpose of these terms of use, whenever the context so requires:
      • "Affiliate(s)" shall with respect to Company include any person directly or indirectly controlling, controlled by or under the direct or indirect common control with the Company including its subsidiaries and associate companies.
      • "Company", "We", "Us" or "Our" shall mean Budanta Networks Private Limited, (BUDANTA NETWORKS PRIVATE LIMITED) having its corporate office at Capital Towers, Unit No: 104, 1st Floor, 180, Kodambakkam High Road, Tamil Nadu 600034, and its successors and assigns.
      • "Customer App Form (CAF)" shall mean the Form filled by the customer of Telecom / Internet Services as required under applicable law.
      • “Electronic Customer App Form (eCAF)” shall mean the electronic form filled by the customer of Telecom/Internet Services as required under applicable law.
      • "MSISDN" means the Mobile Subscriber Integrated Services Digital Network Number.
      • "Product(s)" includes Website, Budanta Networks Private Limited’s Apps and services.
      • "Service(s)" shall mean all Services that Budanta Networks Private Limited provides to its subscribers through the Website including but not limited to Broadband Services, and value added services and all other Services that may be launched and provided through the Website.
      • "Website" shall mean www.budanta.com.
      • “App” shall mean Budanta Networks Private Limited’s official App.
      • "You" or "Your" shall mean any person accessing this Website www.budanta.com (Website) or App, its contents or using the services offered through the Website and shall include a subscriber of Services or purchaser of Product of the Company, through the Website.
    3. This Document contains the rules and regulations, terms of your access and use of the Website/App.
    4. By accessing, browsing and / or using the Website, you confirm that you have read understood and agreed to conform to and be bound by the terms and conditions contained herein.
    5. The Company may amend or update the terms contained herein by publishing such updated / amended terms of this Website, from time to time. By continuing to access and use the Website/App, you shall be deemed to accept and conform to the updated and amended terms.
    6. You further agree that the terms and conditions contained in this Document shall apply in conjunction with the Privacy Policy as provided in Budanta Networks Private Limited’s Customer App Form (CAF) and Budanta Networks Private Limited’s Electronic Customer App Form (eCAF) for Budanta Networks Private Limited’s Services, or any other terms agreed, document executed / signed by you, as may apply.
    7. If you do not agree to any of the terms, please do not access the Website/App or avail any Product through the Website/App.

  • Registration:
    1. In order to avail any Product or Services through the Website/App, registration of the user on the Website/App is mandatory. The registration process may involve without limitation, setting up of a profile, user name and password, your name and other information. You may however, browse / access certain information and post complaint, feedback or suggestion on the Website/App, without having to register.
    2. The password is an authentication tool and we recommend that each User periodically changes the password. We strongly recommend that the password be retained confidential. You shall remain solely responsible for maintaining confidentiality of your username, password or account details which you have created for availing services through the Website/App. You agree to immediately notify the Company of any unauthorized use of your password or account or any other security breach.
    3. Company may rely on the authority of any person accessing your account using your password. The Company has no responsibility and liability with regard to the privacy, safety and security of any information (including Personal Information) that you may share voluntarily with third parties for availing their products or services, through the Website/App or any compromise of the confidentiality of your account/ password or any authorized access to your account/password.
    4. You also warrant the accuracy, truthfulness and currency of all information that you submit while accessing or using the Website/App. If you provide any information which is or which the Company has reasonable grounds to suspect is untrue or incorrect, the Company reserves right to suspend or terminate your access to the Website/App.
    5. In a few areas of Website/App (including but not limited to the registration page) we may ask you to provide Personal Information and for this purpose. You hereby grant consent to the Company, its affiliates or permitted third parties to contact you, if necessary, on the MSISDN provided by you. This allows us to provide and inform you of the latest services and features that most likely meet your needs, and to customize our Website/App to make your experience safer and easier and will enable us to use the information you provide us with to keep you informed of our latest Products and Services after your visit to the Website/App. Your personal information will be used in accordance with the Privacy Policy available at www.budanta.com.
    6. The Company may allow you to post your experience or feedback in respect of Products and Services or the browsing of the Website/App ("Your Content"). You undertake that your content shall be true and correct and shall not belong to third party or fictitious names. By submitting/posting Your Content via the Website/App, via email or otherwise, you grant us a perpetual, royalty free and irrevocable license to copy, modify, distribute or create a derivative work from that material in any form or communicate to the public the same for the purposes of Company’s business and the right to sub-license those rights to others or our affiliates. You warrant that your content is fit for publication, you own all rights with respect to the same and you agree to indemnify us if any third party takes action against us in relation to the material that you submit. The Company does not routinely monitor your postings to the Website/App but reserves the right to do so. In our efforts to promote good citizenship within the Internet community, if we become aware of inappropriate use of the Website/App or any of its services, the Company will respond in any way that, in its sole discretion, it deems appropriate. Company shall have the right but not the obligation to monitor the posting/material to determine compliance with these terms and conditions and applicable laws. Company reserves the right to edit the material or remove the material at its discretion without any notice.

  • Prohibited activities:
    1. You must use the Website/App strictly in compliance with all applicable laws including but not limited to Information Technology Act, 2000 and the Rules made thereunder. You must not host, display, upload, modify, publish, transmit, update or share any information via the Website/App that —
      • belongs to another person and to which the user does not have any right to;
      • is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
      • harm minors in any way;
      • infringes any patent, trademark, copyright or other proprietary rights;
      • violates any law for the time being in force;
      • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
      • impersonate another person;
      • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
      • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
    2. The Company upon obtaining knowledge of posting etc., of any non-compliant information reserves full right in its sole discretion to disable such information.
    3. You agree not to cause, nor knowingly allow others to cause, any nuisance, annoyance, or inconvenience, whether to the Company or any of its customers or users of the Website/App by any means.
    4. You will not use the Website/App such that you would cause the whole or part of the Website/App to be interrupted, damaged, or rendered less efficient or impaired in any way.
    5. You are prohibited from probing / testing / violating the security of the Website/App or attempting to including, without limitation (i) accessing data not intended for you or logging into a service or account which you are not authorized to access, (ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measurers, (iii) attempting to interfere with service to any user, host or network including, without limitation, via means of submitting a virus or "trojan horse", overloading, "flooding", "mail bombing" or "crashing" or (iv) sending unsolicited electronic mail including, promotions and / or advertising of other products or services.
    6. You may not mirror any material contained on the Website/App on any other server without the prior written consent of the Company. Any unauthorised use of the contents of the Website/App may be in breach of copyright laws or trademark laws.
    7. You agree to use the services provided by the Company, its affiliates, consultants and contracted companies, for lawful purposes only.

  • Technical Requirement:
    1. If your computer does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on the Website/App. You are therefore advised to obtain, install and maintain suitable equipment and software to access the Website/App. You agree that you are solely responsible for the security of your computer or password or your data. Company is not responsible for the back up or restoration of your data/material.

  • Permissible use of contents:
    1. The content (information, communications, images, logos, trade names / trademarks, videos and sounds contained on or available through Website/App) is provided by the Company, its affiliates, independent content providers and third parties. The contents available on the Website/App are properties of the Company, its affiliates, independent content providers or third parties. The contents of the Website/App cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of the Company.

  • No Warranty:
    1. The Company stands committed to make reasonable efforts to update or correct any information that appears on the Website/App. However, the Company does not make any representation or warranty (expressed or implied) in relation to or in any way guarantee that any information available on the Website/App at any given time is accurate, complete, current or error free or make any representation or warranty with regards to merchantability, title, fitness for a purpose or non-infringement. The Company expressly disclaims all responsibilities for any misinformation, inconvenience, loss or financial or other damage caused to you due to the use of the Website/App. Information is supplied on “as is basis” and upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to its use or in connection with the making of any decision using such information. The technical specifications and settings of your computer and its display may affect the accuracy of display of colours.

  • Links to other Websites:
    1. This Website/App may be linked to other Websites, Apps, services on the World Wide Web that are not under the control of or maintained by the Company. These links are provided for your convenience only. Such links do not indicate any responsibility or endorsement on our part for the concerned external Website, its contents or the links displayed on it. The Company makes no representations or warranties, express or implied, concerning any products, services, content or information found on any linked Websites.
    2. The Company shall not assume or accept any responsibility or liability for the contents which are made available by independent content providers or third parties on the Website/App or any other Website linked with the Website/App. You agree to access and / or avail such contents in accordance with policies of such independent content providers or third parties at your own risk, responsibility and liability.

  • Intellectual Property Rights:
    1. All Intellectual Property rights in the Website/App, design, text, graphics, Apps, software, underlying source code and all other aspects belong to the Company and / or its affiliates. Your access to the Website/App or use thereof shall not grant in your favour, by implication, estoppel or otherwise, any license, right, title or interest to use any marks appearing on the Website/App without the prior written consent of the Company or the third party owner thereof.

  • Copyright:
    1. All content included on the Website/App, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company, its affiliates or its content suppliers and is protected by the appropriate Intellectual Property Laws.

  • Trademarks:
    1. The trademark ‘Budanta Networks Private Limited, its logo, and other Services Marks and logos owned by and / or licensed to the Company and / or its affiliates.
    2. There will be certain trademarks of third parties whose products are made available on the Website/App, these marks are used for representation purposes only and the Company does not claim any rights over these trademarks.

  • Intellectual Property Claims:
    1. The Company, its affiliates or its content suppliers respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us with your concerns and we will try and answer your concerns.
    2. By accessing or using the Website/App, you confirm to acknowledge and abide by all intellectual and industrial property rights, including copyrights or trademarks belonging to the Company or to any third party content licensor to the Company that is made available through the Website/App.

  • Disclaimers:
    1. You agree that the Website/App is a platform provided purely on a “best endeavour” basis and subject to acceptance of these Terms. The Company shall not be responsible or liable for any loss, injury or any other liability (financial or otherwise) to any user arising due to access or use of the Website/App.
    2. The service is accessed via the World Wide Web which is independent of the Website and the Company. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. The Company has no responsibility for any information or service obtained by you on the World Wide Web.
    3. The Website is a secure Website and the Company will take all reasonable steps to maintain the Website as a secure Website. However even secure Websites are susceptible to infiltration and/or corruption. There are a number of transactional facilities on the Website, wherein you can pay your bills, or get certain services activated by paying the requiWebsite amount online. Except for the payment facilities available through the Website/App, the provision of services is governed by the relevant service contract or CAF/eCAF. The Company shall not in any way be responsible for any damage or loss caused to you as a result of financial transaction on the Website/App. The Company would also not be responsible or liable in any manner if your credit card / net banking is misused / used fraudulently while being used on the Website/App. The Company would not be responsible or liable in any manner for any error or defects that may exist or for any costs, loss of profits or consequential losses that may arise from your use of or inability to use, or access or a failure, suspension or withdrawal of all or part of the facilities available through the Website/App at any time. The Company accepts no liability or responsibility for loss of data or breach of confidentiality or other consequences howsoever occurring. In case there has to be a reversal of money paid online, it would be entirely dependent on the payment gateway's terms and conditions and the Company would not be responsible or liable in any manner for quick reversal or for expediting the process.

  • Limitation of Liability:
    1. In no event the Company including its affiliates, directors, officers, agents, employees shall be liable for any loss or damage whatsoever including not limited to direct, indirect, punitive, incidental and consequential damages, loss of profit, loss of data, loss of goodwill resulting from the use or inability to use the Website/App whether based on warranty, contract, tort or in any other means or action.
    2. The Company, to the fullest extent permitted by law, disclaims all warranties and liability related to your access or use of the Website/App. Recognizing the special circumstances relating to the Website/App you agree to waive as against the Company, its affiliates, officers and employees, to the fullest extent permissible by law, any claims including for loss of business howsoever arising from or relating to the use of the Website/App. Without prejudice to the above the Company's maximum liability, if any, is restricted to the transaction fees paid to the Company by you in respect of the relevant service.

  • Indemnity:
    1. You shall indemnify and keep indemnified the Company and its officers, directors, employees, customers, affiliates, agents and licensors harmless from and against any and all claims (including third party claim), losses, suits, proceedings, action, liabilities, damages, expenses and costs (including attorney’s fees and court costs) which the Company may incur, pay or become responsible for as a result of breach or alleged breach of your representations or obligations under the Terms and Conditions, any failure by you to comply with applicable law, breach of privacy, defamation, infringement of intellectual property rights of the Company and any third party and any third party claim in respect of misuse of any information of a third party. The Company shall have the right to defend itself, pursuant to this Clause, subject to your indemnification. These indemnity obligations will survive termination of your relationship with Company or you ceasing to use the Website/App.

  • Suspension or Modifications of Terms and Conditions:
    1. You accept and agree that the Company may suspend or vary the whole or any part of the Website/App for any reason, at any time at its sole discretion without prior notice. The Company hereby reserves the right to make subsequent changes to, the Website/App or its content and services may be modified, varied, supplemented or withdrawn, if so required in view of business exigencies and/or applicable laws. Such variations etc. will be deemed effective and in force immediately upon posting of the varied terms on the Website/App. You are therefore advised to check this Website/App regularly for any update(s) or amendment(s) made to these Terms and Conditions and in the event the modified or amended terms and conditions are not acceptable to You, You should discontinue accessing the Website/App. Your continued usage of the Website/App in any manner will constitute your acceptance of the latest revised terms and conditions. These terms and conditions along with separate written or electronic contract if any between you and Company constitutes the complete agreement between you and Company. The failure to exercise or enforce any provision shall not be deemed as waiver of that provision. If any provisions of these terms and conditions is held to be void or unlawful, it shall not affect the validity of the balance provisions. Company may assign its rights and obligations herein any time without notice to you. Your rights and obligations are not assignable without our consent.

  • Termination:
    1. In case of non-compliance of the terms contained herein, Privacy Policy or any other governing agreement(s) for access or usage of the Products or services, the Company reserves right to immediately terminate your access or usage to the Products and / or remove any non-compliant information posted by you.

  • No waiver for breaches:
    1. If we do not act in relation to a breach of the Terms contained herein by you, that should not be construed as a waiver of any of our rights to act in relation to that breach or any later breach by you.

  • Redressal of grievance:
    1. If you have any complaints or concerns with regard to content or to report any abuse of applicable laws, breach of Terms herein, or any content of the Website/App is in violation of your rights or the services through the Website/App is in violation of Rule-3 of the Information Technology (Intermediary Guidelines) Rules, 2011, then you may immediately contact the Grievance Officer in the following manner:
      • Sending a request in writing or through e-mail signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
      • Providing your contact information including e-mail, address, and telephone number where you can be contacted if required;
      • Giving a declaration-cum-undertaking along with necessary documents establishing you (i) as the rightful owner of the content to be disabled / affecting you prejudicially, (ii) as an affected person, stating that the information submitted is true, complete and accurate and no material fact has been hidden, and also stating that the Company, its affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relaying on such requests;
      • You may contact the number provided in the Website for any complaints.



  • Governing Law and Jurisdiction:
    1. These terms and conditions are governed in accordance with the laws of India. Any dispute shall be subject to the exclusive jurisdiction of courts in Chennai.





Intellectual Property:

 The Budanta Networks Private Limited trademark and logo may not be used without the prior written consent of Budanta Networks Private Limited and shall not be used in any manner that is likely to cause confusion or in any manner that disparages or discredits the Company, the logo or the Website/App.


All the information displayed, transmitted or carried by the Website/App and its related Websites including but not limited to data, images, graphics, logos, icons, directories, guides, news articles, opinion, reviews, text, photographs, images, illustrations, profiles, softwares, audio clips, video clips, trademarks, service marks and the like, e-mail, messages posted by the user in a chat room, discussion forum or otherwise (collectively "Information") are protected by copyright, trademarks and other intellectual property laws. The Information is owned by the Company, its affiliates or third party licensors. You agree to abide by all copyright notices and restrictions that are applicable to any Information and not to alter the Information in any way. You further agree not to transfer the Information to any other person and you agree that you shall do all that may be necessary to prevent any unauthorized copying of the Information.
 Except as expressly provided herein, the Company, its affiliates, subsidiaries and its suppliers do not grant any express or implied right to you under any intellectual property laws. Any other rights may be expressly granted to you by the Company in writing. All trademarks, brands and names used on this Website/App, including trademarks, brands and names of affiliates, co-subsidiary, co-branders, partners, advertisers, etc., are the property of their respective owners and the Company claims no right, title or interest to such trademarks, brand and names used on this Website/App.


Vulnerability Disclosure Policy:

At Budanta Networks Private Limited, maintaining the security and integrity of our Services is a priority. We are committed to creating a safe, transparent environment to report vulnerabilities; Hence, Budanta Networks Private Limited appreciates the work of security researchers in order to improve our services and its security.

Any security vulnerability found by you that could impact Budanta Networks Private Limited or our customers, we encourage you to report this right away. Any legitimate incident reported by you shall be investigated internally and we shall fix the problem as soon as we can. In this regard, we request you to follow Budanta Networks Private Limited's Vulnerability Disclosure Policy and make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service during your research.

  • Scope
    1. This Disclosure program includes every Apps and services that Budanta Networks Private Limited provides including any product that Budanta Networks Private Limited may provide as part of its Services.
    2. All vulnerabilities affecting Budanta Networks Private Limited should be reported via email to the Cyber Security Incident Response Team.
  • Eligible Vulnerabilities
    1. In order to be eligible under our Vulnerability Disclosure Policy, the following conditions needs to be met:
      • You must agree to our Vulnerability Disclosure Policy.
      • You must be the first person to responsibly disclose an unknown issue
      • You must submit a proper summary of the vulnerability and reproduce all the steps as may be required by Budanta Networks Private Limited’s security team.
      • All legitimate reports will be reviewed and assessed by Budanta Networks Private Limited’s security team to determine if it is eligible.
    2. We encourage the coordinated disclosure of vulnerabilities of the following App:
      • Cross-Website scripting
      • Sensitive Data Exposure – Cross Website Scripting (XSS) Stored, SQL Injection (SQLi), etc.
      • Authentication or Session Management related issues
      • Remote Code Execution
      • Particularly clever vulnerabilities or unique issues that do not fall into explicit categories
      • Cross-Website request forgery in a privileged context
      • Server-side code execution
      • Authentication or authorization flaws
      • Injection Vulnerabilities
      • Directory Traversal
      • Information Disclosure
      • Significant Security Misconfiguration


  • Program Exclusions

While we encourage any submission affecting every Apps and services that Budanta Networks Private Limited provides including any product that Budanta Networks Private Limited may provide as part of its Services, the following examples are excluded from this program:

  1. All issues without clearly identified security impact, missing security headers, or descriptive error messages will be considered out of scope.
  2. Your findings should be supported by clear and precise documentation with no speculative information.
  3. All findings should have an indication of relevance and impact. We reserve our right not to act in case of findings with no real risk impact on our data integrity and security.
  4. All researches violating this Policy terms, Terms of Service, Safety and Security and data-related documentation as well as governing law shall be treated as acting in bad faith and in an illegal manner.
  5. We are not obliged to provide remuneration, fee or rewards for any vulnerability disclosure – such action remains in our full discretion.
    • Denial of Service (DoS) – Either through network traffic, resources exhaustion or others
    • User enumeration
    • Issues only present in old browsers/old plugins/end-of-life software browsers
    • Phishing or social engineering of Budanta Networks Private Limited employees, users or clients
    • Systems or issues that relate to Third-Party technology used by Budanta Networks Private Limited
    • Disclosure of known public files and other information disclosures that are not a material risk (e.g.: robots.txt)
    • Any attack or vulnerability that hinges on a user’s computer first being compromised
    • Any vulnerability obtained through the compromise of Budanta Networks Private Limited customer or employee accounts.
    • Missing Best Practice, Configuration or Policy Suggestions.
    • Knowingly posting, transmitting, uploading, linking to, or sending any malware.
    • Pursuing vulnerabilities which send unsolicited bulk messages (spam) or unauthorized messages.
    • Testing must not violate any law, or disrupt or compromise any data that is not your own.
  • Process
    1. Your submission will be reviewed and validated by a member of Budanta Networks Private Limited’s Administration Team. Providing clear and concise steps to reproduce the issue will help us to expedite the response.
    2. You shall not disclose any vulnerability with any 3rd Party or to any public at large including through any social network, public / media without prior written consent from Budanta Networks Private Limited.


Budanta Networks Private Limited always prides itself in according paramount importance to the customer service. Company employees/personnel are trained to treat customers with utmost politeness, courtesy and respect in every interaction they have with them. This process is further reassured through continuous interaction audits, training & monitoring. Despite our best efforts, in exceptional mitigating circumstances, like systems downtime, cable cuts, policy-related issues, our services may be impacted for short durations and its our motto to reduce and minimise such circumstances to the maximum possible extent.]

 However, the company expects customers to respect its service provider and be courteous to the employees of the company and requests the customers to display mature understanding and desist from resorting to hostile and abusive behaviour. In such unlikely behavioral circumstances by the customers, company reserves its right to take all such steps that may be deemed fit including, disconnection of service, initiating legal proceedings of civil and criminal in nature.